How to Use the Lifetime Warranty on Your JanSport Backpack for Repair or Replacement

Updated on May 9, 2017
JanSport goes on a Segway tour of Nashville.
JanSport goes on a Segway tour of Nashville.
JanSport Rocks!
JanSport Rocks!

JanSport Lifetime Warranty

If you need a backpack that will last (and who doesn't), look no further than JanSport. I have had the same JanSport bookbag since 1999 - and I still use it every day! I take this thing with me everywhere. It's been through Middle School, High School, College, Grad School, family vacations, trips in Mexico and Haiti, excursions to the Galapagos Islands, a Segway Tour of Nashville, and more!

These bookbags are not only extremely well made but they come with a LIFETIME guarantee. They will last a LIFETIME! Zipper breaks? No problem! Strap clasp breaks? No problem! Stitching coming undone? No problem!!! Send it in to their warranty department (even without proof of purchase) and they will repair or replace it. JanSport's warranty department is the best I've ever encountered. Amazing customer service!

I used to type up a letter explaining the problem. It could be something as simple as:

To whom it may concern:

I love my JanSport backpack, and I was quite disappointed when _______ broke. I would love to get this fixed so that I can keep the backpack. I've been so happy with the quality JanSport provides. Thank you for your help.

The warranty department at Jansport now wants you to fill out this simple form as well. Be sure to include a description of the problem in your letter. And make sure the bookbag is clean before sending it in too.

Your DO NOT need your original receipt or tag. I have sent my bag numerous times and they have always been repaired - which is precisely why I recommend JanSport so highly).

Pack up your clean backpack, your letter, and warranty form and send it to:

United States:

Attn: JanSport Warranty Services
14450 Doolittle Drive
San Leandro, CA 94577

For Canada, send your items to:

Attn: Warranty Department
3260 rue Guenette
Quebec H4S 2G5

In just a few weeks your bookbag will be back in your arms good as new!

Repaired and replaced backpacks will be mailed back to you free of charge.

JanSport Right Pack- Originals
JanSport Right Pack- Originals

I like the original JanSport style - especially the ones with leather bottoms. The leather makes these backpacks last so nicely. The leather on mine looks great even after over 15 years of use. And these come in a variety of colors - check 'em out!


This content is accurate and true to the best of the author’s knowledge and is not meant to substitute for formal and individualized advice from a qualified professional.

Questions & Answers


      0 of 8192 characters used
      Post Comment
      • profile image


        20 months ago

        site is



        2321 N Loop Road

        Alameda, CA 94502

      • profile image


        5 years ago

        Here is the link to the Warranty page

      • profile image

        Jonathon blandon 

        5 years ago

        How do I register my backpack

      • laddriggers profile imageAUTHOR


        6 years ago

        As far as I am aware, yes.

      • profile image


        6 years ago

        If the straps come apart, is that covered as well?

      • profile image


        6 years ago

        thanks so much for this info!! very helpful!!

      • laddriggers profile imageAUTHOR


        7 years ago

        I had the old address, sorry. I have updated the hub to avoid confustion. Thanks for the catch!

      • profile image


        7 years ago

        Jansport website lists the following address for warranty repairs.

        Warranty Address:

        US: JanSport

        Attn: JanSport Warranty Services

        14450 Doolittle Drive

        San Leandro, CA 94577

      • profile image

        annie charath 

        8 years ago

        love my jansport backpacks.we have three of them.

      • profile image


        8 years ago

        Information was very helpful, thanks


      This website uses cookies

      As a user in the EEA, your approval is needed on a few things. To provide a better website experience, uses cookies (and other similar technologies) and may collect, process, and share personal data. Please choose which areas of our service you consent to our doing so.

      For more information on managing or withdrawing consents and how we handle data, visit our Privacy Policy at:

      Show Details
      HubPages Device IDThis is used to identify particular browsers or devices when the access the service, and is used for security reasons.
      LoginThis is necessary to sign in to the HubPages Service.
      Google RecaptchaThis is used to prevent bots and spam. (Privacy Policy)
      AkismetThis is used to detect comment spam. (Privacy Policy)
      HubPages Google AnalyticsThis is used to provide data on traffic to our website, all personally identifyable data is anonymized. (Privacy Policy)
      HubPages Traffic PixelThis is used to collect data on traffic to articles and other pages on our site. Unless you are signed in to a HubPages account, all personally identifiable information is anonymized.
      Amazon Web ServicesThis is a cloud services platform that we used to host our service. (Privacy Policy)
      CloudflareThis is a cloud CDN service that we use to efficiently deliver files required for our service to operate such as javascript, cascading style sheets, images, and videos. (Privacy Policy)
      Google Hosted LibrariesJavascript software libraries such as jQuery are loaded at endpoints on the or domains, for performance and efficiency reasons. (Privacy Policy)
      Google Custom SearchThis is feature allows you to search the site. (Privacy Policy)
      Google MapsSome articles have Google Maps embedded in them. (Privacy Policy)
      Google ChartsThis is used to display charts and graphs on articles and the author center. (Privacy Policy)
      Google AdSense Host APIThis service allows you to sign up for or associate a Google AdSense account with HubPages, so that you can earn money from ads on your articles. No data is shared unless you engage with this feature. (Privacy Policy)
      Google YouTubeSome articles have YouTube videos embedded in them. (Privacy Policy)
      VimeoSome articles have Vimeo videos embedded in them. (Privacy Policy)
      PaypalThis is used for a registered author who enrolls in the HubPages Earnings program and requests to be paid via PayPal. No data is shared with Paypal unless you engage with this feature. (Privacy Policy)
      Facebook LoginYou can use this to streamline signing up for, or signing in to your Hubpages account. No data is shared with Facebook unless you engage with this feature. (Privacy Policy)
      MavenThis supports the Maven widget and search functionality. (Privacy Policy)
      Google AdSenseThis is an ad network. (Privacy Policy)
      Google DoubleClickGoogle provides ad serving technology and runs an ad network. (Privacy Policy)
      Index ExchangeThis is an ad network. (Privacy Policy)
      SovrnThis is an ad network. (Privacy Policy)
      Facebook AdsThis is an ad network. (Privacy Policy)
      Amazon Unified Ad MarketplaceThis is an ad network. (Privacy Policy)
      AppNexusThis is an ad network. (Privacy Policy)
      OpenxThis is an ad network. (Privacy Policy)
      Rubicon ProjectThis is an ad network. (Privacy Policy)
      TripleLiftThis is an ad network. (Privacy Policy)
      Say MediaWe partner with Say Media to deliver ad campaigns on our sites. (Privacy Policy)
      Remarketing PixelsWe may use remarketing pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to advertise the HubPages Service to people that have visited our sites.
      Conversion Tracking PixelsWe may use conversion tracking pixels from advertising networks such as Google AdWords, Bing Ads, and Facebook in order to identify when an advertisement has successfully resulted in the desired action, such as signing up for the HubPages Service or publishing an article on the HubPages Service.
      Author Google AnalyticsThis is used to provide traffic data and reports to the authors of articles on the HubPages Service. (Privacy Policy)
      ComscoreComScore is a media measurement and analytics company providing marketing data and analytics to enterprises, media and advertising agencies, and publishers. Non-consent will result in ComScore only processing obfuscated personal data. (Privacy Policy)
      Amazon Tracking PixelSome articles display amazon products as part of the Amazon Affiliate program, this pixel provides traffic statistics for those products (Privacy Policy)
      ClickscoThis is a data management platform studying reader behavior (Privacy Policy)